Contact Us

We’re very friendly here at React!


For applications click here or please get in touch if there is anything we can help you with.

React
St. Luke’s House
270 Sandycombe Road
Kew
Surrey
TW9 3NP

Telephone: 020 8940 2575
Email: react@reactcharity.org

React’s Complaint Policy

We want to make sure you are happy with our services to please let us know how we are doing. If we fall short of your expectations in any way, please get in touch:

  • • You can call us on 0208 940 2575. Someone from our friendly team will be ready and willing to help. Our phone lines are open Monday to Friday from 9am to 5pm. Outside of these hours, you can always leave us a message and a contact number and someone will return your call the next working day.
  • • You can email us: react@reactcharity.org
  • • You can write to us: React, St Luke’s House, 270 Sandycombe Road, Richmond, TW9 3NP

Our Promise

We will keep your personal details safe and secure

We will never share your contact details without prior consent

We will only contact you by the contact details you provide us with

We will be sensitive and respectful when engaging with vulnerable individuals

We will adhere to all legislation, guidelines and standards as set out by the safeguarding, fundraising and data protection regulators

We will respond to any concern or complaint within 7 days

 

We want you to be entirely happy with our service and our friendly team will respond immediately to any issues/queries or concerns. In the unlikely event you are unhappy with their response, please ask that the matter is referred to the Director.

React prides itself in its membership and compliance with the Fundraising Regulator’s requirements. If you are unhappy with our fundraising endeavours, please give us the opportunity to put this right. You are entitled to make a complaint directly to the Fundraising Regulator if we have not responded within 28 days or you are dissatisfied with the outcome (http://www.fundraisingregulator.org.uk)

Please note that the Fundraising Regulator can only consider complaints received within three months of the original incident, or within two months of our final response.

Share this page
Tom's Day Volunteer Griffin Family

Griffin Family

“Thank you REACT for making the most terrible time in our lives a little easier, we hope that our donation does the same for another family.”

Get Involved
Actress Endorsement from Anita Dobson

Anita Dobson

“Lots of love”

What We Do

Why not help support React at your local Parkrun event? Get fit, have fun and raise money to support children living with life-limiting illnesses. By signing up, we will send you a fundraising pack with a free React T-shirt to help you with your fundraising. Join now and get running for React!

Put A Smile On A Child’s Face

By supporting React, you can help improve the lives of terminally ill children throughout the UK. It’s easy to make a donation, big or small via Phone, Online or by Post.

Join us on Facebook

REACT Childrens Charity Logo
Together for Short Lives Logo
Give with Confidence Logo