Privacy Policy

Our privacy statement

React is committed to protecting your privacy and this statement describes how the charity collects and uses personal information. The terms of this statement may change from time to time to keep up to date with current guidelines and regulations.

If you have any queries about this Privacy Statement please contact the Data Protection Coordinator at React, St Luke’s House, 270 Sandycombe Road, Kew, Surrey, TW9 3NP.

How do we collect information?

You may provide us with your details when enquiring about our activities, make a donation or apply for assistance. We will sometimes receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our website or the fundraising activities we carry out.

What information do we collect?

The type of data we collect depends on why you have provided the information in the first place.

Personal information might include name, date of birth, email address, postal address, telephone number and credit/debit card details. For applicants, data may include medical records and professional endorsements relating to a child’s illness.

How do we use this information?

We will use your personal information:

  • • To provide you with the services, products or information you have requested.
  • • To fulfil any necessary legal obligations.
  • • For administration purposes in line with compliance and your legal rights.
  • • To comply with our charitable aims, including fundraising activities.

We may analyse the information to create a profile of your interests and preferences so we can contact you in the most appropriate, consensual way and with the most relevant information.

We will never share your information to other organisations unless there is a legal requirement to do so.

Our promise

It is important to us that we communicate in the best way possible and, if you would like to amend your contact preferences at any time please get in touch:

If we have not heard from you for five years, all relevant data is automatically deleted and it is your legal right to request that this is done sooner if desirable.

How do we protect personal information?

All details are stored on secure and password protected systems. We use a secure server when you make a donation or payment via our website. React takes appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and is kept only for so long as is necessary for the purposes for which it is used.

Cookies and anonymous data

We may collect and record information in order for us to understand more about how our website is used and in turn, make sure the site reflects React’s work. To do this, we may send cookies to your PC. A cookie is a small file that contains information that allows us to recognise that you have used the site before, but will not contain any personal data.

By browsing our site, you are accepting the use of cookies. If you do not wish for cookies to be stored on your PC it is possible to disable this function within your browser settings, see here for our full Cookies Policy.

Your consent

By providing us with your personal data, including information such as your reason for supporting React, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement.

Right of access

You have the right to request a copy of any information held about you and ask that any inaccuracies are corrected. If you wish to exercise these rights, please contact us at: React, St Luke’s House, 270 Sandycombe Road, Kew, Surrey, TW9 3NP, by phone on 020 8940 2575, or email


Our website may include links to websites run by other organisations. React is not responsible for the privacy practices of these websites and we recommend you read each privacy policy carefully.


If your personal details change, please help us to keep your information up to date by notifying us as soon as possible.

In accordance with data protection policies and legal regulatory requirements, we may change the terms of this Privacy Statement from time to time and any changes will be posted on our website so please log in from time to time to keep abreast with policy updates.

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Maria Seville

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